SkillScoop Refund Policy — Help Center

Refund Policy

Last updated on: 12/05/2025

1. Introduction

At SkillScoop, we strive to provide a seamless and satisfactory experience for all our users. This Refund Policy outlines the conditions under which refunds may be issued for services provided on our platform, in compliance with New Zealand’s Consumer Guarantees Act.

2. Payments and Purchases

All purchases made on SkillScoop — including credit packs, Boosted Job placements, and Hassle-Free Payment fees — are final and non-refundable, unless otherwise required by law.

Credits do not expire and will remain available in your account for future use. However, they cannot be exchanged for cash, transferred to other users, or refunded.

Boosted Job purchases, which temporarily promote job listings for increased visibility, are also non-refundable once purchased, even if the job is withdrawn or closed early.

Fees paid for SkillScoop’s Hassle-Free Payment service (including processing fees) are non-refundable once the transaction has been completed.

If we are unable to deliver a service you’ve paid for due to a fault on our part, you may be entitled to a remedy under the Consumer Guarantees Act 1993.

3. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Not Delivered: If a user pays for a service (e.g., highlighting a task) and the service is not delivered as promised, a refund will be considered.
  • Incorrect Billing: If a user is overcharged for a service, or charged more than once for the same service, a refund may be issued to correct the billing error.
  • Policy Violations: If SkillScoop fails to adhere to its own terms of use, resulting in a negative impact on the user, and the impact cannot be remedied, a refund may be appropriate.

4. Process for Requesting a Refund

To request a refund, users must contact SkillScoop support within 30 days of the refund request. The request should include:

  • User’s account information (username, email).
  • Transaction details (date, amount, service purchased).
  • Reason for the refund request.

5. Refund Options

Refunds will be processed using the original payment method. In cases where this is not possible, alternative arrangements may be made after consultation with the user.

6. Handling of Refunds

Refund requests will be reviewed and processed within 20 business days. Users will be notified of the outcome via email.

7. Legal Compliance

This Refund Policy is designed to comply with New Zealand’s Consumer Guarantees Act and other relevant laws. Users are entitled to remedies if services are not provided as described, are faulty, or do not meet the agreed standards.

8. Changes to This Policy

SkillScoop reserves the right to update this Refund Policy from time to time. If we make material or significant changes, we will provide reasonable notice – such as by email or through a notification on the platform – before the new terms take effect. Your continued use of SkillScoop after such changes means you accept the updated Terms.