SkillScoop Privacy Policy — Help Center

Privacy Policy

Last updated on: 12/05/2025

1. Introduction

Welcome to SkillScoop. Skill Scoop Limited (referred to as ‘we’, ‘us’, or ‘our’), a company registered in New Zealand, complies with the New Zealand Privacy Act 2020 when handling personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number.
  • Account Information: Username, password, profile details, authentication credentials.
  • Transaction Information: Payment details (we do not store card information), transaction history.
  • Chat History: Conversations and messages between users through the platform.
  • Usage Information: IP address, device and browser type, access times, pages viewed, cookies and analytics data.
  • Profile and Listing Information: Profile name, logo, job listings, categories, reviews, and other publicly available information in profile.
  • Communication Information: Information provided directly via email, support channels, or other communication methods.

3. How We Use Your Information

We use your personal information to:

  • Provide, operate, and maintain our services.
  • Facilitate secure transactions and payments.
  • Enable communication between users (Clients and Specialists).
  • Respond to your inquiries and provide support.
  • Monitor activity for security, moderation, and service integrity.
  • Improve platform functionality, user experience, and marketing performance.
  • Send you promotional and service-related communications (you may opt out at any time).
  • Assist in dispute resolution and Hassle-Free Payment processes.
  • Use for any other purpose authorised by you or the Act.
  • Conduct research and statistical analysis (on an anonymised basis).
  • Protect and/or enforce our legal rights, including defending any claim.

4. Access to Chat and Communication History

SkillScoop retains user chat history to support key functions such as job tracking, moderation, dispute resolution, and support. This data may be accessed by our team if reasonably necessary to:

  • Investigate a user complaint or support request.
  • Respond to a dispute or claim under the Hassle-Free Payment process.
  • Ensure platform safety or compliance with our Terms of Use.
  • Fulfil legal or regulatory obligations.
    Where practical, SkillScoop will provide notice to the user before accessing private communications, unless immediate access is required for legal, safety, or support reasons. Chat data is never used for marketing or unrelated purposes without your explicit consent.

5. Sharing Your Information

We may share your data only as necessary:

  • To comply with applicable laws or legal processes.
  • With third-party service providers (e.g., Stripe, AWS) who assist us in operating the platform.
  • With developers to maintain and improve system performance and resolve technical issues.
  • To initiate or support Dispute Assistance.
  • With partners for promotional activity and personalised content (only where you have consented).
  • When certain information is made publicly available by you (e.g., profile name, task listings, logo).
  • In the event of a sale, merger, reorganisation, or acquisition.
  • Where we are legally required to disclose information to authorities.

6. International Data Transfers

We may store or process your personal information using third-party service providers located outside New Zealand. We ensure those providers offer comparable privacy protections as required under the New Zealand Privacy Act 2020, or we enter into binding agreements requiring them to do so. These providers do not use your information for their own purposes.

7. Data Security

We take the protection of your personal information seriously. All data is securely stored using industry-standard safeguards. We implement physical, electronic, and managerial procedures to protect your data from loss, misuse, and unauthorised access.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate or outdated information.
  • Request deletion of your personal information (subject to legal or operational retention obligations).
  • Object to certain uses of your information.
  • Lodge a complaint with the Office of the Privacy Commissioner.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse site traffic, monitor usage and diagnose issues, and deliver personalised content and advertisements. You may manage your cookie preferences through your browser settings or opt out of marketing cookies where applicable.

10. Internet Use and Public Sharing

While we take reasonable steps to maintain secure internet connections, providing personal information online is done at your own risk. If you post personal information publicly through your profile or communications on the platform, it may be accessible by others.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Significant updates will be communicated through the platform or via email. Please review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us here.