Sometimes, even with the best intentions, things don’t go as planned. That’s why SkillScoop offers Dispute Assistance — a fair way to resolve disputes between clients and specialists when they can’t reach an agreement on their own.
What is Dispute Assistance?
Dispute Assistance is a formal review process available for Hassle-Free jobs on SkillScoop. It gives both clients and specialists a way to escalate a dispute after all other resolution attempts have been exhausted.
Either party can request it by clicking the Dispute Assistance link on the job’s Milestones page. Once a request is submitted, our team carefully reviews the situation and makes a neutral decision based on the evidence.
When to Use It
Request Dispute Assistance when there’s a disagreement on a Hassle-Free job that can’t be resolved through direct communication. This may include (but isn’t limited to) issues like:
- Missed deadlines or milestones
- Unmet expectations despite clear job terms
- Disputes over payment or job completion
- Lack of response or cooperation from the other party
You’ll need to provide a clear explanation of what happened, along with any relevant evidence — such as messages, screenshots, or files.
How It Works
Once the request is submitted, our team will:
- Review the details provided in the request
- Contact both parties for additional clarification if needed
- Make a final decision — which could result in a refund to the client or a payment release to the specialist
Important to Know
- Dispute Assistance decisions are final and cannot be appealed
- We aim for fair, fact-based outcomes
- Clear communication and agreed expectations up front can help prevent most disputes
Why It Matters
Things don’t always go perfectly, and that’s okay. Dispute Assistance is here to protect both clients and specialists, and to keep SkillScoop a safe, reliable place to get things done. While we hope you never need it, it’s good to know support is here if you do.
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