Sometimes, even with the best intentions, things don’t go as planned. That’s why SkillScoop offers Dispute Assistance — a fair, neutral way to help resolve disagreements between clients and specialists when they can’t reach an agreement on their own.
What is Dispute Assistance?
Dispute Assistance is a platform-based review process for Hassle-Free jobs on SkillScoop. It lets either clients or specialists escalate a dispute after all other attempts to resolve it directly have been exhausted.
To request it, just click the Dispute Assistance link on the job’s Milestones page. Once submitted, our team carefully reviews the situation and makes a neutral decision based on the evidence provided by both parties.
When to Use It
Use Dispute Assistance whenever a disagreement on a Hassle-Free job can’t be resolved through direct communication. Common situations include:
- Missed deadlines or milestones
- Job expectations not met, despite clear terms
- Payment or job completion disputes
- Lack of response or cooperation from the other party
Be sure to provide a clear explanation of what happened, along with any supporting evidence like messages, screenshots, or files.
How We Handle It
1. Review of evidence
Our team examines the evidence submitted by the initiating party.
2. Request for additional information
If more details are needed, we may ask either party for additional evidence or clarification. Each party has 7 days to respond.
3. Decision
After carefully reviewing all available information, we’ll provide an outcome and detailed reasoning by email within 14 days of receiving all relevant evidence. The outcome may result in a full refund to the client, a release of payment to the specialist, or partial split of funds between the parties.
Remember: It’s up to both users to stay in touch and track the progress of their dispute. Not responding may be considered a decline to participate and could affect the outcome.
Important to Know
- We aim for fair, fact-based outcomes
- Clear communication and agreed expectations up front can help prevent most disputes
- Dispute Assistance decisions are final and cannot be appealed further via platform